Operations Manager

Job Title: Operations Manager
Location: Attiki, Greece
Company: JOLTIE
Seniority: Mid
Reporting to: Director of Operations, Infrastructure & Network
Department: Operations, Infrastructure & Network

Overview

The Operations Manager is responsible for overseeing the company’s day-to-day operational activities, including network operations and customer and partner service. This role ensures seamless functioning of the company’s systems, client satisfaction, and partner collaboration. The ideal candidate combines strong organizational skills with a customer-centric mindset and an ability to manage operational challenges effectively.

Responsibilities

Daily Operations Oversight:

• Maintain and organize company records and files.
• Manage incoming and outgoing correspondence.
• Provide customer service support (1st and 2nd level).
• Oversee contracts with partners, including preparation, completion, and dispatch of agreements.
• Manage customer relationships and contacts.
• Handle company transactions, including debt management and invoicing.

Network Operations Management:

• Supervise and manage the platform for network monitoring.
• Ensure effective user and partner support, resolving issues efficiently.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or related field. MSc in Marketing or Business is highly preferred.
• 2-4 years of experience in a similar or related role.
• Technical Skills: Proficiency in Microsoft Office Suite.
• Communication Skills: Strong written and verbal communication abilities, excellent command of English.

KPIs (Key Performance Indicators)

• Organization: Maintain well-structured workflows and documentation.
• Response Time: Quickly address and resolve urgent operational issues.
• Customer Satisfaction: Maintain high levels of user satisfaction.
• Partner Satisfaction: Build and sustain positive relationships with business partners.

Soft Skills

Organizational Skills: Excellent attention to detail and ability to manage multiple priorities.

Planning Abilities: Adept at scheduling and task management.

Collaboration: Strong interpersonal and teamwork skills.

Customer Service Orientation: Focused on delivering excellent user and partner experiences.

What We Offer

• Meaningful Work: Contribute to impactful projects shaping sustainable energy and industrial innovation.
• Competitive Compensation: Competitive salary and comprehensive benefits package.
• Professional Development: Continuous learning opportunities to grow your skills and advance your career.
• Collaborative Environment: Work in a team that values teamwork, creativity, and open communication.
• Employee Wellbeing: A supportive work culture that prioritizes your personal growth and work-life balance.

Work Conditions

• Work Schedule: Full-time, 40 hours per week.
• Contract Type: Permanent contract with a 6-month probation period.
• Location: Attiki
• Work Environment: Office-based.
• Remote Work: Hybrid workplace model, 1-day remote work per week.